Privacy policy
Last updated 14 August 2026
Introduction
Welcome to TidyCheck. We take your privacy seriously, and this policy explains what we hold, why we hold it, and what you can do about it. We have tried to keep it honest and readable rather than long and defensive.
Who we are
TidyCheck is the service described in this policy, and we are the "data controller" for the information it holds. We operate from the United Kingdom. If you have a question about your data, or want to make a request, write to us at info@tidycheck.co.uk and we will answer within one month.
Information we collect
Data you provide
If you use the free checklist tool, you give us only what you type into it:
- Details of the home you are cleaning, such as the rooms and, if you choose to add one, an address
- Your email address, so we can send you the checklist you requested
You do not need an account, and we never ask for your name.
If you use TidyCheck for Cleaners, we hold what your account needs to work:
- Your email address, which is how you sign in. There is no password to store
- Your business name, tagline and brand colour, if you add them
- The clients and properties you save: a client's name, an address, the rooms, and their email if you add one
- The record of each clean, your bookings, and any invoices you raise
- Colleagues you invite to your team
- Your marketplace listing, if you create one. A listing is public, and shows the contact details you put in it
Important: your clients' details are yours. We never publish them as examples, never show them to other users of TidyCheck, and never sell them to anyone. Your work stays your work.
Data we collect automatically
Cloudflare, which serves this website, keeps the standard records any web server keeps, including your IP address and browser type. We use these to keep the site secure and to find faults. We run no advertising trackers and nothing that follows you to other websites.
How we use your information
We use what we hold to:
- Provide the service you asked for, whether that is emailing your checklist or running your Pro account
- Take payment for a subscription, if you have one
- Show your marketplace listing, if you chose to create one
- Keep the service secure, prevent abuse, and fix faults
- Send you marketing email, but only if you asked us to
Our legal basis for each of those, as UK data protection law requires us to state:
- Performance of a contract for running your account, sending your checklist, and taking payment
- Your consent for marketing email, which you can withdraw at any time
- Our legitimate interest in a secure, working service, for security records and fault-finding
How we store and protect it
Your data lives in a database hosted by Cloudflare in their network. Access is limited to the application itself.
What we store:
- Your account, and the properties, checklists, bookings and invoices attached to it
- Any marketplace listing you create, and any team invitations you send
- A single sign-in cookie in your browser, so you stay logged in
What we do not store:
- Your card details. Stripe handles payment directly and we never see them
- Passwords. There are none to steal, because we sign you in with a one-time link
- Your clients' details as examples, templates, or training material of any kind
How long we keep it
We keep your account data for as long as your account is open. When you delete your account we remove it and everything attached to it, and you can do that yourself from your dashboard at any time, without asking us.
One exception: where we have raised an invoice, tax law obliges us to keep the financial record. We keep the amount and the date, but cut the link to you, so the record survives without naming you. Email addresses on a mailing list are kept until you unsubscribe.
Third-party services
We keep our use of other companies to a minimum. Each acts on our instructions:
- Cloudflare hosts the website and stores the database
- Resend delivers the emails we send, such as your checklist and your sign-in link
- Stripe processes subscription payments and, for cleaners who take payment through TidyCheck, handles that too
We never sell your data, and we never share it for anyone else's advertising.
Cookies and tracking
TidyCheck for Cleaners sets one cookie, so that you stay signed in. It is strictly necessary for the service to work and carries no marketing information. We use no advertising cookies and no cross-site tracking. You can clear or block cookies in your browser, though signing in will stop working if you do.
If you are a professional cleaner using Pro
When you save a client's details in TidyCheck, you decide why and how that information is used. So for your clients' data you are the data controller, and TidyCheck is your processor, handling it on your behalf and only as this policy and our terms describe. Please make sure your own clients are comfortable with their details being stored, and keep only what you genuinely need.
Your rights
Under UK and EU data protection law you have the right to:
- See the data we hold about you
- Correct anything that is wrong
- Have it deleted
- Take a copy of it elsewhere
- Object to a particular use, or ask us to restrict it
- Withdraw your consent at any time
Pro users can download everything we hold and delete their account instantly from the dashboard, with no request and no waiting. For anything else, email us and we will answer within one month.
Children's privacy
TidyCheck is a tool for adults running or arranging home cleaning. It is not intended for children, and we do not knowingly collect data about anyone under 16. If you believe a child has given us their information, please tell us and we will remove it.
Changes to this policy
We may update this policy from time to time. If we change anything meaningful we will update the date at the top of this page and, where it affects you, tell you directly.
Contact us
If you have any question about this policy or about how we handle your data, write to us at info@tidycheck.co.uk. We would always rather hear from you first so we can put things right, but you also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.